Privacy Policy – NIPITIE GROUP LTD

NIPITIE GROUP LTD (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our ride-hailing mobile application and related services (“App”).

1. Information We Collect

a. Personal Information

We may collect the following data from users (riders and drivers):

  • Full Name

  • Phone Number

  • Email Address

  • Profile Photo (optional)

b. Location Data

  • Real-time location (to provide accurate pick-up/drop-off and route navigation)

c. Trip & Ride Information

  • Trip history

  • Pickup and destination addresses

  • Ride feedback and ratings

2. How We Use Your Information

We use your information to:

  • Facilitate and manage ride bookings

  • Process secure payments

  • Connect riders with drivers

  • Improve our services and user experience

  • Provide customer support

  • Ensure safety and fraud prevention

  • Comply with legal obligations

3. Sharing of Information

We may share your data with:

  • Drivers/Riders: For the purpose of completing a ride

  • Third-Party Service Providers: Payment processors, analytics providers, and customer support platforms

  • Law Enforcement or Authorities: If legally required for investigations, court orders, or safety concerns

We do not sell your personal data to third parties.

4. Data Retention

We retain your personal information only as long as necessary to provide our services, resolve disputes, enforce agreements, or comply with applicable laws.

You can request deletion of your data by contacting us (see Section 8).

5. Data Security

We take appropriate security measures (encryption, secure servers, limited access) to protect your information from unauthorized access, misuse, or loss.

6. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access or correct your personal data

  • Request deletion of your data

  • Object to or restrict data processing

  • Withdraw consent at any time

To make such a request, email us at support@nipitiegroup.com.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors. If we become aware that a minor has provided data, we will delete it promptly.

8. Contact Information

For any questions about this Privacy Policy or your personal data, contact:

NIPITIE GROUP LTD
Email: macelomanko@gmail.com
Phone: 255753293688
Address: DAR ES SALAAM TANZANIA.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be communicated through the App, and the revised policy will be effective from the date it is posted.